A: 15-Day Return Policy
Egeez offers a 15-day return policy for users, starting from the delivery date. Users can request returns through the "Order History" tab in the app, where a countdown timer indicates the remaining return period. To initiate a return, users interact with the in-app return bot, providing valid reasons, images, and other necessary details.
Licensees can manage these returns seamlessly through the eLicensee portal under the "Order List" section in the "Return" column. The return bot allows licensees to send airway return bills in PDF or JPEG format and respond efficiently. Questions are autogenerated for a smooth experience, and licensees can choose to process full or partial refunds based on the case.
Yes, you’ll receive an email and a dashboard notification for every return request.
This system ensures hassle-free returns for both fans and licensees.